| Name of Complainant | |
| Date of Complaint | September 10, 2019 |
| Name(s) of companies complained against | VERIZON WIRELESS |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I went into the Verizon Store in Simi Valley on 07/23/19 because my phones screen died. I was told that they couldn’t fix it and since I didn’t have insurance that I needed a new phone. I told them I wanted the cheapest phone they had. So the salesmen tells me that it will be $165 to activate the phone and that I needed to pay $100 up front and the balance they could bill me for. At no time was it mentioned that it was only $40 to activate the phone and the balance was for the accessories.
The next day, my old phones screen, which I was told was dead and not repairable, turns on again. So I didn’t need a new phone. I received a survey about my visit and I advised of all this and received a message from Chris the manager at the Simi Valley store.
Today I went to return the accessories that I was forced to purchase but not advised that they were part of the activation fee and was told that they won’t accept them because its been more than 14 days.
It was false selling to start with and I never agreed to purchase these accessories. I only wanted a phone. I am beyond upset and will go on social media to let everyone know what type of customer service rep this company has.
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