| Name of Complainant | |
| Date of Complaint | August 28, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Utilities |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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My name is Aviraj.
I sent an email to appellate.mumbai@in.airtel.com on 22 july with my concern and have got positive response.
As directed in response from appellate mumbai(mail states that – drop mail before 2 day for current plan expiry), I dropped an email requesting to extend the validity with 298 plan, but it didn’t work and there was no reply or call on this.
Now my number outgoing is stopped and its been more than 6 days I am following with appellate mumbai through email and calling the appellate customer care number but the promise made by appellete customer care is not yet addressed.
Here I am sharing the response got on 22nd july from appellete mumbai on my request/reference :20210722338116
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appellate mumbai
22 Jul 2021, 13:44
to me
Hello Aviraj Cxxxxxx,
Warm greetings from Airtel!
This is reference to your email regarding recharge issue for your Airtel mobile Number 9011XXXXXX.
At the outset, I regret the inconvenience caused to you.
As we discussed on 9011XXXXXX, we would like to inform you that drop a mail before 2 days as per current plan validity(i.e 22-08-2021) and also your validity will get extend as per Rs.298/- plan
Hope it helps!
Thanks for reaching out to us. Delighted to assist you.
Warm Regards
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