| Name of Complainant | |
| Date of Complaint | October 3, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had been using Airtel number for last 15 years, one fine day suddenly my outgoing was blocked without informing me. when i started calling them they said that the verification documents to be submitted. I was surprised if someone can disconnect without informing the consumer.
After a lot of escalation through the customer care, next day got an SMS that as per the govt guidelines, i need to submit the docs in the Airtel store in next 2 days.
I am in self home quarantine due to covid contact suspect ,and the nearest sore is around 75 km, so i requested them to hold the service until at least the 15 days quarantine period is over, or pls accept the docs online, but they do not want to restore the service at all. each of their representative only utter one sentence that i need to go to the store, but no one think of the alternate given the complex situation.
Is it ethical to block a number without at least 15 days prior info? I could have been aloan somewhere where i have no other phone ? I have been paying the bills on time.
I want to put a consumer case on Airtel for this. pls suggest your opinion.
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