OTTPlay charged me after asking for cancellation

Name of Complainant Sapna Sharma
Date of ComplaintMarch 24, 2024
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Sapna Sharma:

I have taken OTTPlay subscription which was going to expire on 21st march. I was not able cancel the subscription so I wrote an email on 18th march for cancellation and let them knew that I no longer want to use the services. Still they charged me on 19th march. I wrote back an email again asking to cancel my subscription and refund my amount.
I followed all the steps written in the FAQs to cancel the subscription and auto renewal but I was not able to cancel it as I was not getting an option to cancel it. Now they don’t want to refund despite writing them numerous times for refund.

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