| Name of Complainant | |
| Date of Complaint | June 9, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir,
I am having a postpaid plan of Airtel since almost 8 years. My Airtel mobile No – 8009876694 in the name of Anoop Sharma.
there was some delay in my bill payment due to misout. I got a SMS I’m dated 9/June 2020 at 1:54 am where the mantioned that “all services will be suspended shortly”.
when I awake in the morning, I saw the SMS then I connect my mobile Internet from another phone. I had trying payment through My Payzapp application but I was unable to get OTP for billpayment transaction.
then I called to customer care as she said that there is only way for bill payment through in Airtel Thanx App or Airtel site home Page. Then I asked to register my complain regarding I am unable to get the OTP but she refuse to register my complain. She gave me only my interaction reference no- that is 31/3052382158478 and said that you will receive a call from our excalation Team within 24 to 72 hours.
Request your action regarding this on Airtel Company.
Regards
Anoop Sharma
Lucknow
8009876694
Image Uploaded by Anoop Sharma: