Ordered head phone but instead of refund refund I find option of replacement

Name of Complainant Prashant
Date of ComplaintMay 13, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Prashant:

I ordered headphones I received damaged headphones also quality does not seem good. When I try to click on return order it is only redirecting me to replacement instead of return. That’s my wish whether I want to continue with replacement or return. No help provided my return period is finishing today but no help. Worse customer care

Image Uploaded by Prashant:

Ordered head phone but instead of refund refund I find option of replacement

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