Order Related Refund Query Through ONDC

Name of Complainant Chirag Khatri
Date of ComplaintAugust 6, 2023
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link
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Text of Complaint by Chirag Khatri:

I ordered food on 31st July through ONDC.
The order is still showing as arriving.
Its been 1 week.
The merchant didn’t accept my order but the amount was deducted from my account.
The merchant number mentioned there is not picking up calls
I wanted my refund of Rs. 274.4 for the food i ordered but didn’t receive it
My order id is PYTM981de1b4-6f6b-48b3-a543-793c2aee84af.

I have attached images of my order below.

Help me out for the refund.

Image Uploaded by Chirag Khatri:

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