| Name of Complainant | |
| Date of Complaint | December 5, 2021 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to you after getting so much disappointment from the amazon customer service. Here is my story:
I ordered following order from amazon with order number: ORDER # 404-2299883-9783506
blackberrys Slim fit Formal Suits (Size: 40)-SN-TREN1# Black
The total amount that I paid for above item is Rs. 11,196. I placed this order on 13 Nov 2021.
But, on 20th Nov I received a completed different order than what I ordered. I received a blackberry trouser, attaching the images of the same. So, the moment I received this order, I raised the issue with Amazon customer service and they told me to check with them on 23Nov. When I contacted them on 23 they confirmed that issue was correct and they will place an return request for this item, I cross checked with them regarding this since they product is complete mismatch and of much cheaper range than what I ordered, so whether the pick up would be successful or not, but the customer service mentioned that they have explained everything in ticket and there will be no issues in pickup.
But, today the delivery person came and denied the pick up due to same issue. So, I called amazon customer service today and it was complete different story today. Today they told me that complete and correct order was delivered to me which is completely wrong and hunged up the call that I wont get my money refunded back.
This is huge amount for me. I am very middle class person, it is my earning for a month which I spent and faced this issue. I want you to help me, you can follow a thorough investigation for this.
I believe this is the wrong shipment that I did not order and the seller is also behind this.
Then when I contacted the amazon social media team, they scheduled a pick up which got cancelled due to same reason as I had mentioned,
so finally amazon FRAUDENTLY GETS MY MONEY.
