Hi,

This is regarding the follow up email for the below complaint ticket.

I have made a complaint against not delivered issue and received the below email.

But still after no other response from your side regarding the reestimated delivery date or delivery status.

This is not at all acceptable from a trusted company like Amazon services and really loosing the trust with us as a customer service.

Kindly provide status as soon as possible at least or let us know whether we can cancel the order with refund option.

Please provide a prompt response.

Thanks

ABU NIHAL

Watsapp: 00966 55 52 66 703

On Wed, 23 Jun 2021, 8:19 am Amazon.in, <[email protected]> wrote:

Your Account Amazon.in Message From Customer Service Hello, Greetings from Amazon, This is Shamshad and I hope you are doing well. First of all, please accept my sincere apologies on such an annoying situation which you have faced regarding the delivery of the product, I accept that is very unfortunate indeed and certainly not up to Amazon standard. I will be glad to help you with the best of my abilities and get this resolved for you as you are waiting from long time to resolve the issue. On checking your mail, I can see you are concerned regarding the product “Lenovo Tab M8 2nd Gen Tablet (8-inch, 2GB, 32GB, Wi-Fi + LTE + Calling), Iron Grey, GIZGA Multi-Angle Portable & Universal Stand 7-10 inch Black Cradle for Tablets and CEDO Lenovo Tab M8 8inch TB-8505 X/F/N Tempered Glass | Screen Protector Tempered Glass for Lenovo Tab M8 8inch TB-8505 X/F/N” under this order id 404-4309256-8882738 where the order is in a planned to ship stage and the Estimated Delivery Date was Friday 18 June 2021 – Sunday 20 June 2021 which is already crossed now and it is really disappointing and not upto Amazon standards. Yes, you are absolutely right on point. You have invested your time, trust and money behind Amazon for the best service, however we have failed to fulfill commitment. Customers purchase their products paying their hard earned money and if their expectations are not fulfilled, it is quite obvious that they will start losing their faith on us. Sir, To help you in this regard, I had immediately escalated your issue to our concerned team and highlighted it to raise a “Tickets Service” so that they can release the items from the fulfillment center and do the needful on a priority basis. Therefore, It is my humble request to extend your patience for some time so that can we look into the matter and dispatch your all the above items as soon as possible. In order to resolve your issue I am keeping this issue as a follow up and will give you the periodic update once it dispatch from the fulfillment center because we do not want you to take the hassle of contacting us repeatedly over the same concern. Now I am taking care of this issue to resolve as soon as possible. Now if you have still any concern then please revert us back at [email protected] so that we would assist you accordingly. So now please give us one more chance to resolve this issue. I hope I have been able to address your issue on an immediate basis and hoping you to please cooperate with us in order to make the above statement possible for you. Thank you for being a valuable customer of Amazon, Looking forward to serve you better ! We appreciate your feedback. Please use the buttons below to vote about your experience today Warmest regards, Shamshad Amazon.in Thank you for your inquiry. Did I solve your problem? Yes No Your feedback is helping us build Earth’s Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Need more help? Your Orders Track, Edit or Cancel orders Returns & Refunds Return Items or Print Labels Manage Addresses Update, Add or Edit address Manage Prime View Prime Benefits or Cancel Payments Settings Add or Edit Payment Methods Account Settings Change Name, Email or Password Original Message Hi, It is really embrassing that the delivery is delayed many days and no update as well. Please see Order Not delivered_orderno#404-4309256-8882738 and the Tab is not delivered yet. Need your prompt suppport on this. Thanks Jiyas