Order not confirmed neither can be cancelled and it is not updated to the meesho customer care. another order is updated as delivered but I have not received.

Name of Complainant SNEHAL
Date of ComplaintFebruary 1, 2024
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by SNEHAL:

I am writing to bring to your attention some serious concerns regarding my recent orders, and I am disappointed to say that my experience has been far from satisfactory.

Order ID #489515497240 – Not Confirmed (SUPPLIER BALAJI CLOSET):
I placed an order for six products, and to my dismay, one of the items (Order ID #489515497240) has not even been confirmed. Despite my attempts to seek assistance from your customer care, I have been told that they cannot locate the order. This is both frustrating and unacceptable. I demand an immediate resolution to this matter. (688 rupees)

Order ID #438978953225 – Shown as Delivered but not Received (SUPPLIER MEEPAL) :
Another alarming issue is with Order ID #438978953225, which is marked as delivered, but I have not received the products. I find it highly concerning that I am being charged for items that are not in my possession. I insist on a prompt investigation and a refund for the undelivered items. (700 rupees)

Previous Incident of Receiving Incorrect Product:
This is not the first time I am facing issues with Meesho. In a prior order, I received a dirty saree instead of the product I had ordered. Such incidents cast a shadow on the reliability of your service, and I cannot tolerate such lapses in quality. (2000 rupees )

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