Order is being neither delivered nor cancelled since 53 days

Name of Complainant	Murari Srikanth
Date of Complaint	July 3, 2021
Name(s) of companies complained against	Flipkart
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Murari Srikanth:

http://I would like to bring to your notice that the order OD1218212465363231000 I have ordered it on 17th may in Flipkart and it was supposed to be delivered on 21st of may. Since then the order is neither delivered not cancelled. I have been contacting customer care regarding this either to deliver or cancel the order. The main point by which I am upset is the time which I am spending on this issue is a lot. I speak to the customer care executive, he/she will keep my call on hold for few minutes to check the details of the order, then they say that they will check the issue and try to resolve the issue. But the issue is not yet resolved till today. Always the executive keep telling that give us time till some day and wait for the product to be delivered. In between I requested the team to cancel the order as I don’t have an option to cancel it from my end. Even though they request 48hours time to cancel the order but still the order is not being cancelled. Even after many escalations and requesting for cancellations many times no resolution, and I asked the executive to connect the call to any of his supervisor as they are not able to resolve the issue, but the call gets disconnected when they try to connect my call to the supervisor. I am very much frustrated with this experience. This is a worst experience for me with the Flipkart. I don’t even know how many months it would take for you to cancel a single order. Kindly I request you to take this as a serious issue and make the resolution happen as soon as possible. Also I expect a call from any of the superior authority from Flipkart. Anyhow I lost my patience regarding this issue and I am going to file a case against the Flipkart on this.

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Order is being neither delivered nor cancelled since 53 days

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