Order 408-8286774-8539519 returned but not able to trace replacement or refund status

Name of Complainant Meena Devi
Date of ComplaintOctober 15, 2022
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Meena Devi:

I “Meena Devi” ordered (Order 408-8286774-8539519) Eureka Forbes Vacuume cleaner which got delivered on 3 October. Since product was defective (all functionality not working) so I requested for replacement on 9th October. No one came to replace the machine and delivery started showing replacement completed on 11th Oct.
I tried reaching customer care but no one gives complaint number against which I get clarity of refund or replacement.

Please help on providing refund and complaint number for future tracking of issue.

Thanks
Meena Devi
(Complaint drafted by Shishir Kumar S/O Meena Devi)

Image Uploaded by Meena Devi:

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