online transaction done for passport application amount deducted but beneficiary not received

Name of Complainant Vimal Raj.M
Date of ComplaintJuly 2, 2021
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Vimal Raj.M:

Dear Sir

I have done online transition of the below detail for my Reapplication of passport  thru online the amount has been deducted from my account but the passport officials confirming me that they have not received the amount its showing pending
i tried to get the beneficiary details thru google the following IFSC code is not available.
can you pl help me to resolve this issue
the details mail from ICICI bank follows
Your transaction of Rs 2,995.00 from ICICI Bank was successfully credited to the beneficiary XSILICA SOFTWARE SOLUTIONS PVT.LTD
account XXXXXXXXXX5950   on 15/06/2021 10:10:35 with RRN 116607355391. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.
Name : XSILICA SOFTWARE SOLUTIONS PVT.LTD
Account No : XXXXXXXXXX5950
IFSC Code : INDB0002201
VPA : xsilica.payu@indus
Thank you for giving us the opportunity to serve.
Bank Digitally and Stay Safe!
Sincerely,
Gajula
Customer Service Officer
ICICI Bank Limited

Attached the passport officials mail below
image.png

Request your help sir both ICIICI bank & INDBI is playing like anything
i called ICICI they are telling they credited the amount they have the record
i Called INDDUS Bank they are telling ask ICICI to contact us i requested to get the IFSC details INDB0002201 location of this they refused to revile that asking for account number of Indus bank to revile this
This IFSC code has lot of issues like this in google i saw many causes like this
requesting you to help me to get the amount back

Image Uploaded by Vimal Raj.M:

online transaction done for passport application amount deducted but beneficiary not received

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