| Name of Complainant | |
| Date of Complaint | March 28, 2022 |
| Name(s) of companies complained against | Razorpay |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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On the 7 th of March I wanted to make an online payment to the Goa electricity department which I have been doing for a while now towards my brothers electric bill The evening of 7th march I tried opening the government website and since it wasn’t opening I went on to another site which said Pay Goa electricity bills via Razorpay which i managed to pay through my Saraswat bank Debit card for which I received a notification saying 250 rs was deducted When I checked the website it showed bill unpaid I went on to the official online payment again and managed to pay another 250 rs towards the electricity bill for which I not only received a notification but also an acknowledgement that my bill was paid.I went on to the Razorpay website and found a number which I dialled and a man picked up the call and I asked him if it was razorpay and he said yes So I told him I was trying to pay the bill online and I never got an acknowledgement from them and that I wanted them to refund the rs 250 that I had first paid since I got acknowledgedment of the other rs 250 from the official electricity government website He asked me to hold the line and got me talking for almost 10 mins telling me it will take around 30 mins for the refund So I asked him why so long then he said he is sending me some message which looked like a series of codes and symbols which I couldn’t understand but he claimed that it is their code for refund and asked me to send those messages via sms on a particular number that he had given after that he sent a link and told me to open it to see if any refund had come I did that and I told him that nothing had come yet after he asked me through which bank I made the payment so I told him saraswat bank he said their link was not working with that bank and asked if I had another account in any other bank linked my mobile number so I told him Bank of Baroda then he said that they have a link with that bank he asked me to wait for 2 mins and all of a sudden my money began draining our from the account that when I panicked and realised I was in trouble and I tried my level best calling Bank of Baroda customer care but noone was there to help me they never answered the phone after 3 or 4 tries We rushed to the Oshiwara Police Station to ask for help and to file an FIR which we did It is extremely upsetting that even the police officers there whi were extremely helpful could not get through the customer care numbers of bank of Baroda in time by the time they actually responded to the call it was too late and my savings were all gone Almost a 1,00,000 a lakh of rs was removed Rs 99,435 apx was drained out I have all the papers and printout of the fraud messages and transactions as well as the FIR copy The Bank of Baroda has allowed this limit of rs 1 lakh which I was not aware off When I went to the Bank the next day I met the manager and he said that they have now frozen the account as the requests from the fraud party were still coming on my mobile They have just said they will see what they can do and all the transactions were done through UPI Today 11th March is the 4 th day since I approached BOB but nothing has come out of it I dont know how you’ll can help me out but these saving are all I have and being a single parent I have gone into a terrible depression after this incident I would highly appreciate if you would investigate this matter and try to help me out.I have all the necessary documentation if it could be of any assistance to you. Kindly revert back as soon as possible.
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