Online shopping fraud

Name of Complainant PRABHA YADAV
Date of ComplaintMay 4, 2023
Name(s) of companies complained against
Category of complaint Health & Beauty
Permanent link of complaint Right click to copy link
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Text of Complaint by PRABHA YADAV:

Name(s) of companies complained against offici
official.zogantastore@gmail.com

I have ordered kurta set from Instagram page( zurnner clothing) whose online email is zurnner.official@gmail.com
But I have received totally wrong product also there is no option to return. In return policy it is mentioned to contact this email id: zurnner.official@gmail.com when I mailed on this mail id. I got reply mail as address not found. (Screenshot attached).
I want my money back from this site.. delivery partner is shiprocket But as paid amount to shiprocket. They are saying to contact online site itself. Kindly help.

Image Uploaded by PRABHA YADAV:

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