| Name of Complainant | |
| Date of Complaint | June 28, 2022 |
| Name(s) of companies complained against | myntra |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had ordered a Shirt from Myntra. When I received the product, I found that it was damaged (torn and dirty at several places).
I immediately placed a return request stating the issue of the product being damaged. The pickup boy from Myntra refused to accept the return and asked me to call the customer care regarding the issue. I called their customer care several times but they were not ready to accept their fault of sending me the damaged product instead blame me for using and returning the product.
Nevertheless, after several calls they picked up the order from my place. But the return request status showed ON HOLD for 15 days. No response, no refund. I called them several times and their customer care executive always told me to wait for 7 days. When my patience and tolerance gave in, I called the customer care again, to which they replied that my return request has been declined and that the product did not pass the quality check, the product will be reshipped back to me.
I want my complete refund of RS 1448 . It was not my fault. It was a fault at Myntra’s send but they are not ready to accept it. It has been 20 days. I have been a loyal customer of Myntra since 3 years and don’t have so much of free time to use the product and return it back stating it’s damaged. Myntra is definitely scamming customers to cover their losses during the pandemic. Why was the product not quality checked before I received it for the first time? Why should I pay the cost of someone else’s mistake? Stop fooling customers.
I Request that my complaint Should be resolved as earliest. I WANT MY REFUND ASAP.
Thankyou
