Oneplus not replacing screen which has been damaged due to their fault

Name of Complainant Dhruv Ghevariya
Date of ComplaintJune 15, 2023
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Dhruv Ghevariya:

Many people including me are facing this issue in which a green line or several green lines appear on the screen of their phones without any physical damage or liquid damage. My phone is Oneplus 8T which is not that old. I went to the service centre to get my issue resolved, there the technician was checking the phones like they were just finding an excuse to not repair the phone. I have kept my phone safe all the time, never dropped it anywhere, no liquid damage, absolutely nothing. But the technician told me that the screen of my phone has a minor bend, which I refuse to believe as it was not even visible to me or my father. This is just a pure excuse by Oneplus to not replace the screens, they are now asking me for money to replace my phone screen. This is just pathetic service by Oneplus, I request the consumer court to take action against this.
I am not able to share the image of my phone as it is submitted to the service centre at this time.

Image Uploaded by Dhruv Ghevariya:

Oneplus not replacing screen which has been damaged due to their fault

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