| Name of Complainant | |
| Date of Complaint | February 24, 2024 |
| Name(s) of companies complained against | One plus india |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have been using one plus 9R since Apr 2021. I had undergone this issue recently as my device screen facing green line issue. This morning(on 24-Feb-2024), I called one plus customer care, they suggested to visit nearby oneplus service center for screen replacement in free of cost. When I called Belagavi,Karnataka one plus service center, they said the screen is not available so I have to go for voucher in return. The voucher in return is submit buggy device and they will send 19000 voucher to email address, which I can redeem by purchasing new product from oneplus online store only.
Customer care executive suggested to wait for 24-48 hours for the response. Being a customer, should we wait for their resolution? or this case should be treated with high priority as part of service?
This seems to be planned activity as the issue created by them and they fix the voucher value without any parameters disclosure then the same voucher must be redeemed by purchasing their own brand products from their own website.
Also there was a bonus plan in replacement of buggy device with 10R by giving some amount on top of voucher(19000)+bonus(4500 to 5000). But this plan also they have revoked by mentioning 10R is out of stock.
Questions are,
1. Why there are no screens available even though there is demand? It is company’s duty to produce parts along with product for better service.
2. How did they fixed the voucher value?On what parameter they calculated?
3. Why we should purchase again their products?
4. Why they revoked this bonus plan?
5. Why 10R is out of stock when they already know that customers may come back to them with this issue?
