One Time Charges for postoaid mobile connection

Name of Complainant Ishita Chatterjee
Date of ComplaintMay 2, 2019
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Ishita Chatterjee:

“On 16/02/2019 Rs. 300/- was paid in Cash at Park Street Kolkata Airtel Store vide receipt no. 01534471063780 as one time activation charge.
2. In the mail dated 29/03/2019 I have asked for the clarification of this activation charges.
3. In the mail dated 03/04/2019 from your side it was clearly stated that –” As the same will be adjusted in the first bill, as same has not been adjusted I am reversing the amount. Further, We hereby confirm that a credit of Rs.250/-has been posted in your account on 03-04-2019.  The revised amount, after deducting the adjusted amount will reflect in airtel app or selfcare web site within 48 hrs.Please note, once a bill is generated, it may not be possible for us to revise the bill.

 Further, I would like to inform you that kindly write to us post bill generation for the reversal of charges of Rs.50/- “.

4. In the bill (Bill No. 1-1031819886707) at first again Rs. 300/- was charged as one time activation charge, which I had paid in cash on 16/02/2019 as already mentioned in all the trail mails.

5. In the mail dated 18/04/2019 I have pointed out the charging of Rs. 300/- again, to which you have made the amount reversal.

6. Butwhat about the reversal of the amount Rs. 300/- which I had already paid in Cash at Park Street Kolkata Airtel Store vide receipt no. 01534471063780   as one time activation charge. As per your mail dated 03/04/2019, the amount which I have paid in Cash at Park Street Kolkata Airtel Store vide receipt no. 01534471063780 as one time activation charge, should have been adjusted or reversed in my bill for the period 17/04/2019-16/04/2019.

7. So as per the simple calculation my bill for the period 17/04/2019-16/04/2019 should have been – {Monthly rentals Rs. 299 plus Usage Charge- Rs. 4.56+ Taxes as applicable less reversal of Rs. 300/-(paid vide receipt no. 01534471063780)}

8. But unfortunately your bill for the period 17/04/2019-16/04/2019 is adding once Rs. 300/- (which I had already paid) & again deducting the same. Now how can a single customer is charged twice for the same fee or charges??

 

So kindly make me understand the bill for the period 17/04/2019-16/04/2019 along with the adjustment/reversal amount which I have paid vide receipt no. 01534471063780 on 16/02/2019???”

This was the last mail send to nodal wb office of airtel but it was said from their side that the amount was adjusted. I have sent several mails but no solution they have provided yet. Kindly do the needful

Image Uploaded by Ishita Chatterjee:

One Time Charges for postoaid mobile connection

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