| Name of Complainant | |
| Date of Complaint | May 23, 2021 |
| Name(s) of companies complained against | Vi |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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A family pack was wrongfully created on my number where my father’s Vodafone prepaid number was converted to postpaid. His prepaid number was deactivated even before the SIM card reached him. It has been now two days that he is without a phone. On calling customer service they cannot give me any update about the SIM card. How can
I got the call from this number 9820489984 and I had told the agent to cancel the process as I don’t want any hassle. She did not cancel it and went ahead anyway. She had not informed me about the complete process as well
Now my parents are without a phone in this covid time with no means available to me to contact them. How can a number b converted from prepaid to post paid without a SIM card but not b converted back to prepaid the same way? No SIM card being sent and number conversion already happening is major flaw in the process and VI should pay for the major inconvenience caused in this Covid time.
Attached is the screenshot of where I categorically told the agent to cancel the plan. I have a recording where another customer service rep has told me that it’s long paperwork for cancellation. So does that mean that VI will force a customer to take a plan to save their work? There should be severe compensation for cutting off phone service for customer for no fault of theirs and a process failure on VI’s part.
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