| Name of Complainant | |
| Date of Complaint | February 8, 2023 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Amazon Return/Refund Dispute
I am writing to file a complaint against Amazon regarding their return and refund policy. I recently purchased a cotton Palazzo from the platform and was disappointed with its quality and fit. When I tried to initiate a return and refund, I was told that the only option available was to receive the refund in my Amazon pay account, but I do not have an Amazon pay account and wish to receive the refund directly to my bank account.
Despite agreeing to all the policies, the continue button was not working when I tried to choose the refund option to my bank account. I believe that this is a violation of my consumer rights and a breach of trust in Amazon’s customer service.
I kindly request your intervention in this matter and demand that Amazon refund the amount to my bank account as per my request. I would appreciate a prompt resolution to this issue and a fair outcome that upholds my rights as a consumer.
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