| Name of Complainant | |
| Date of Complaint | May 26, 2024 |
| Name(s) of companies complained against | Nykaa |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I have ordered some products from Nykaa on 10th May which were supposed to get delivered within 2 days. They failed to deliver. Then I contacted again on 16th May to cancel the order. They have informed the refund will be initiated within the next 24-48 hours. Since then no response received from them. Then again I have contacted on 23rd May they still have said it will again take 24-48 hours for the refund to get initiated and then after 5 business days I would get my refund. There’s been 48 hours and still the refund has not initiated. Awful customer service. Denied to compensate me and log any complaint. They only raised a ticket and then closed the ticket as resolved without informing me. I want my money back.
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