Name of Complainant	Rahul Gupta
Date of Complaint	July 6, 2023
Name(s) of companies complained against	cs-head@flipkart.com, cs@flipkart.com, Flipkart, grievance.officer@flipkart.com)
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I’ve been following up with your team since June 21,2023 regarding my most recent order, which was a pair of ‘iD Round toe Casual Shoes loafers for Men’ priced at ₹1394, and which I received on June 18,2023 with an old dirty used shoes. I had opened the package in front of delivery person, and he had refused to take it back at the same time. Delivery person suggested I place a return or exchange order for this item after I did same and placed an exchange order.

After log complaint, calling and speaking with several members of your customer service team, I received my exchange order on June 21, 2023. But once more, there was a surprise at my door, this time again with a box full of worn-out, old sneakers (Open in front of delivery guy again) and this time delivery person said Sir, please give me both box(earlier and new box ) and will submit to Flipkart team and he took away both boxes from my door.

But till date, I haven’t received my money back. After that, I logged multiple tickets (IN2307041000446455106111,IN23062210573340363443) no one is ready to provide me resolution to my issue.

Without contacting me or resolving my issue, the team closes tickets.

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