| Name of Complainant | |
| Date of Complaint | December 25, 2021 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Incident ID IN2112011357266623959
Hi flipkart,
I received an email from flipkart on November 5,2021 as
“Hi,
Greetings from Flipkart!
You are eligible for a special discount! We have added this offer to your account.
Click here to claim your offer.
Offer Details
Get extra ₹3500 off (included)
Valid till: 11 Dec 2021, 11:59 PM
You have to be logged in with the same email ID (to which this mail is sent) to avail this offer.
Happy Shopping!
Warm Regards
The Flipkart Team
On November 6, 2021 I contacted flipkart regarding the same. I was not able to claim that offer. On November 7th also I complained the same.
In the first case, I was informed to sign out and sign in.
In the second call, I was asked to uninstalled and reinstall the app on November 7th.
I have been complaining on this from November 6,2021.
On November 15th, I asked to register a complaint and provide me complaint ID. But the customer support executive complaint regarding the product I received which was completely unacceptable.
You people promised to provide me the resolution by November 17th. But I was unable to redeem this offer.
On November 20, 2021 I again registered complaint regarding the same and you promised to provide resolution by November 23, 2021. On November 23, I received a text message “We are so sorry for taking longer than expected to resolve your issue. We request you to provide us time till 24 Nov, 8:36 PM to get back to you”.
On November 29 I again placed request for call back. At 8pm I received call from flipkart and he asked me to be hold so that he will connect the call to superior team. I was kept hold for few minutes but didn’t connect. He promised to arrange a call within 2 hours. But I didn’t receive any call.
Today again I requested for call back 5 times. First 4 times all the 4 executives kept on hold for 30+ minutes to connect to the superior. And all 4 executives disconnected the call without connecting the call to superior team. On 5th trial I was able to speak with superior. But with a disappointment she was unable to provide me any resolution.
This is the service and support you are providing to flipkart plus customer. I have been complaining about the same form November 6 th. On November 30 called you several times and still you haven’t provided any resolution.
On December 5th and placed call request and talked with executive and superior and still no use.
I talked with the superior on December 7, 2021 at 6:30. He promised me that I will be getting call by 9 pm. I haven’t received any call/mail/sms. At 12:12 am Dec 8th I placed call back request and received call from flipkart. I explained the issue and even provided incident ID. The customer support executive asked me to be on hold for 1 minute so that she will provide me resolution. But the call was eventually disconnected by executive after being on hold for 23 minutes. What kind of service is this?? I have been complaining regarding this for the last one month and you people didn’t provide me any resolution. Please call me as soon as possible and provide resolution.
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