Not picking the return item of Flipkart and cancelling the same without any instructions from Customer

Name of Complainant Gaurav Gupta
Date of ComplaintNovember 23, 2023
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Gaurav Gupta:

I have registered a return product of Fipkart and the pick up was scheduled for today i.e. 23.11.2023 vide AWB no. 5268243717680. However when I checked the status from Delhivery website, i was surprised to note that the pick up has been cancelled on 22.11.2023 without any attempt and reason is given as ‘cancelled by customer’ whereas I have not given any mandate or instructions to cancel the pick up .Prior to this also, the same item was scheduled to pick up vide AWB 5268242535612 on 16 Nov 2023 and again with AWB no 5268242535612 on 17 Nov 2023 but was not attempted.

Image Uploaded by Gaurav Gupta:

Not picking the return item of Flipkart and cancelling the same without any instructions from Customer

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