Name of Complainant	Sumit
Date of Complaint	December 13, 2020
Name(s) of companies complained against	Vodafone (Vi)
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Hi my name is Sumit . I would like to draw attention to the pathetic customer service of vodafone . My phone was stolen so I went to voda store dwarka they forced me to take postpaid plan . I have no option because this is the only no I have .

Then I request them to switch to prepaid they denied said you have to use this by one year in order to switch to prepaid . I agreed upon later after one year I went to vodafone store very unhelpful staff have no idea what so ever they are doing ask me to pay my dues I have done that later on she called me next day and said this will be done by tomorrow.

Later I went next day she said will be done by tomorrow and ask me to pay some hidden charges . And I was not ready pay as I have already pay my due. Then I went to a near by store to port my sim as soon as they came to know , they started calling me again and again later on I pick the call .

I have spoken to relationship manager Sushil seems like very helpful wasted my 3 days and said will take more time or else you can port , and he is the guy who convinced me not to port later on he give up and he is from Okhla .

Vodafone totally screwed me feel like they are don forcing me to use their services keep cancelling my request . This is unacceptable from a big name .

Please look into this I want help or else I will go to consumer court for sure .

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