| Name of Complainant | |
| Date of Complaint | September 23, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have done the recharge of 299 which includes Amazon prime membership. The validity of this pack is for 28 days.
I have contacted the customer service representatives on the day of recharge. They have transferred the call 5 times and I explained the same issue to all of them. After 45 minutes of call, they told me that I have to wait for 5 days (till September 20) to get this benefits.
The pack itself is for 28 days only and the customer has to wait for 5 days because of their irresponsible.
The response of the customer service representative was irrelevant, terrible and full of arrogance. When I asked the relevance of this, he just disconnected the call. And now it’s one week I’m still waiting. There is no updates from the respective people.
I have attached the message which I got from them after the call. Kindly do the needful.
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