| Name of Complainant | |
| Date of Complaint | July 29, 2022 |
| Name(s) of companies complained against | Travolook |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked a flight on 3rd June for 13th June, Bangalore to Jaipur. Refund amount: INR 7493.
The amount got deducted, and I received a mail stating that the booking got cancelled due to some issues at their end. I received a call immediately and the service provider stated that I will get a full refund in the next 7 working days. I waited for 7 days, and when I didn’t get the refund, I called customer service, and they asked me to wait for a couple more days and gave the reason that the amount was transferred to the concerned airlines, and they are taking time to refund the amount. I waited 7 more days and called again, they repeated the same thing for next 1 month whenever I called. After a month, they asked me to provide my bank details and ID proof so that they can process the refund. Now, why didn’t they do it before if this is the part of refund procedure? Anyway, I followed their instructions and send that. Then they sent me an undertaking form and bank proof. I sent the required documents. I waited for one week again. When I called after a week, they asked if I have sent the filled undertaking form, and it will take 3-5 more days. I asked the service provider to transfer the call to a senior, to which he said he is not allowed to do that! I told him if I do not get the refund in the next 5 days, I will file a complaint at the consumer court, and he assured me that there is no need to do that. It’s been 10 days, I had called twice, but they come up with a new excuse every time.
