Name of Complainant	Amit Kumar Jha
Date of Complaint	November 22, 2024
Name(s) of companies complained against
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Dear Team,

I’m in Kolkata due to medical exigency and I tried to check the postpaid plan but by mistaken request was generated for Postpaid connection. Once the request was generated that time only requested jio to cancel this request but still they convert my sim from prepaid to postpaid. Again I called to customer care but they are speaking like robot. They are continuously telling same line. I informed him that My Brother is admitted in Narayana hospital Kolkata and their open-heart surgery is scheduled and I need to stay here almost a month so it’s not possible to go to Asansol jio store for SIM porting postpaid to prepaid process. Also informed him that before porting my sim from prepaid to postpaid requested him to cancel this request but still my request was processed.
Requesting you to please convert my SIM from prepaid to postpaid. I’m not in a position to pay any billed amount.
My Jio Number is 7908290312

Thanks & Regards,
Amit Kumar Jha

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