| Name of Complainant | |
| Date of Complaint | April 17, 2023 |
| Name(s) of companies complained against | PHYSICS WALLAh |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Madam,
I am writing to express my deep dissatisfaction with the services provided by your company regarding the online course “Physics Wallah.” Despite making the payment for the course, I have not received any access to the course material or any communication from your company. I have tried calling your customer support multiple times, but there has been no response. This lack of communication and failure to provide the course has caused me great inconvenience and frustration.
I would like to bring to your attention that I made the payment for the Physics Wallah course on [date] through your online portal. The payment was successfully processed, and I received a confirmation email for the same. However, I have not received any login credentials or access to the course material till date. I have tried contacting your customer support through the phone number provided on your website, but there has been no response. I have left multiple messages, but no one has bothered to call me back.
I find it extremely unprofessional that your company has taken my money without providing me the service I paid for. I am disappointed with the lack of communication and the complete disregard for customer satisfaction. As a customer, I expected a certain level of service from your company, and I feel let down.
I request you to take immediate action to resolve this matter and provide me access to the Physics Wallah course. If this is not possible, I demand a full refund of the amount I paid for the course. I would also like to receive an explanation for the lack of communication and the delay in providing the course.
In conclusion, I would like to express my disappointment with the services provided by your company. I hope that you will take appropriate action to rectify the situation and restore my faith in your company. I look forward to hearing from you soon.
Sincerely,
Xyz
