Not delivered. No refund received

Name of Complainant Alton
Date of ComplaintApril 29, 2023
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link
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Text of Complaint by Alton:

I have ordered groceries on jio mart on 19th April 2023 for the invoice amount of ₹ 2611.50 and I have paid online. But my order is not delivered till date. Only delivery date keeps changing everyday. I registered a complaint with customer care on 20 th April 2023. They told to wait for another 3 days to take up the complaint and resolve the issue. But after 3 days also, order is not delivered. I have been blocked by their customer care. I checked the complaint status online, it is showing completed. Again I called up the customer care several times,they are disconnecting /not responding. I don’t know how to get ordered items / refund. There is no option to cancel the order also.

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