Not able to update my airtel prepaid number linked email id

Name of Complainant	Prince turna
Date of Complaint	January 2, 2021
Name(s) of companies complained against
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Prince turna:

Wanna convert my prepaid sim to e sim and its asking for email update … And the sms method not working….And also the call not working…

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Consumer Complaints Court