Not able to send message on VI even when main balance is available

Name of Complainant	Guru srinivas
Date of Complaint	July 11, 2021
Name(s) of companies complained against	Vi
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Text of Complaint by Guru srinivas:

I have done recharge of 49rs on Vodafone which has given a validity of 28 days and 38rs of balance. Even when I have the balance, I am not able to send messages using my balance.

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Consumer Complaints Court