I am not able to recharge my Airtel Number through My Airtel app (both from ios and android apps) also I tried using website https://airtel.in. Still, all my recharge are unsuccessful but got deducted from my bank account.

This is happening for past 3 to 4 months from the day I have converted my airtel postpaid to prepaid. If I remember correctly it is from OCT 2018. As per the Airtel service people, I recharged my number for the first time from the service center itself and it was successful. from then onwards, I am not able to recharge of my own by any methods mentioned above.

This is not the first time I am raising the complaint. Every month when I go to airtel service center and raising the complaint. the response I get is from next time I will be able to recharge of my own through airtel web and app services. But not happening.

1st complaint on DEC 2, 2018. The complaint reference number is CPONR31201076173. Response: Will update by 4th Dec 2018. —– Failed toupdate  — Still I am not able to recharge

2nd complaint on DEC 6, 2018. The complaint reference number is CPONR31206210370. Response: Will update by 10th Dec 2018. —– Failed to update  — Still I am not able to recharge

3rd complaint on DEC 10, 2018. The complaint reference number is CPONR31210020512. Response: Will update by 13th Dec 2018. —– Failed to update  — Still I am not able to recharge

4rd complaint on DEC 13, 2018. The complaint reference number is ——————–. Response: Will update by 72hrs. —– Failed to update  — Still I am not able to recharge — This time I have not recived any msg from Airtel

So every time I raise a complaint I am raising it to a supervisor. and the response I get is that “this complaint is escalated tot he backend team”… Not sure what is happening in the back end.

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