| Name of Complainant | |
| Date of Complaint | November 26, 2019 |
| Name(s) of companies complained against | Airtel14 |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Mr. Sandeep
Good day.
Will appreciate if you can go through the mail before sending revert to customer.
I made it very clear that none of your customer care nor complaint no converse in English or Tamil .
When u service south India how come you do a blanket language as hindi ???
Please go through my mail .
I have requested for amount retrieve which been done to wrong number.
Please go through customer complaint
Regards
Chithra
On Mon, 25 Nov 2019, 09:51 nodalofficer tn
But regret to inform none of your.customer care converse In Tamil
———- Forwarded message ———
From: Chithra .
Date: Sun, 24 Nov 2019, 21:36
Subject: Wrong recharge
To:
Dear concerned
My number is 7397241871 by mistake have recharge Rs.245 to (Wrong Number 7397241841) Transaction I’d is FCVA191124868910449 .
I tried many times to customer service. Regret to inform you all ur customer services converse in Tamil except 111 which is only for your Marketing .
Need your immediate action to recharge from wrong number to my number 7397241871 at the earliest
Regards
Chithra
***********************************************************************************************************************************************************************
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
***********************************************************************************************************************************************************************
———- Forwarded message ———
From: Chithra .
Date: Mon, 25 Nov 2019, 15:20
Subject: Re: Fwd: Wrong recharge kind Attn Mr.Sandeep
To: nodalofficer tn
Mr. Sandeep
Good day.
Will appreciate if you can go through the mail before sending revert to customer.
I made it very clear that none of your customer care nor complaint no converse in English or Tamil .
When u service south India how come you do a blanket language as hindi ???
Please go through my mail .
I have requested for amount retrieve which been done to wrong number.
Please go through customer complaint
Regards
Chithra
On Mon, 25 Nov 2019, 09:51 nodalofficer tn
But regret to inform none of your.customer care converse In Tamil
———- Forwarded message ———
From: Chithra .
Date: Sun, 24 Nov 2019, 21:36
Subject: Wrong recharge
To:
Dear concerned
My number is 7397241871 by mistake have recharge Rs.245 to (Wrong Number 7397241841) Transaction I’d is FCVA191124868910449 .
I tried many times to customer service. Regret to inform you all ur customer services converse in Tamil except 111 which is only for your Marketing .
Need your immediate action to recharge from wrong number to my number 7397241871 at the earliest
Regards
Chithra
***********************************************************************************************************************************************************************
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
***********************************************************************************************************************************************************************
Good day concerned.
With regard to the trail mail .I would.like to bring in to your notice that I’m Airtel customer who called up your 121 customer care and 198 to raise a request to find the solution for the error I commited by recharging the wrong number.
I learnt from an website that the recharge is from same Airtel service with the transaction I’d corrective measure can be taken.
But regret to Inform you I reside at Chennai and I know only English and Tamil how can a corporate which is service provider can give a blanket approval irrespective of region to converse only in Hindi???
Then why u people provide service to south people.
I don’t know whether my error gets rectified or not but I strongly demand an explanation why Inspite giving service to south people all your customer service converse only in Hindi???
And.look at the trail mail.-Ridiculous.
I wrote a mail to given mail I’d as I felt it’s useless to call your phone service unless and until I become Hindi Pandit.
Do u really mean a customer service or it’s a template or.robo which just replays automatically.
I wrote a clear mail stating i cldnt converse as it never assit with English or Tam even for which couple of Nodal officer just replied stating they want complaint No.
Agree and appreciate your process!
But is it for the procees or for customer ??
I still kept in dark – can I get an proper revert from an empathetical customer care pls
Regards
Chithra
———- Forwarded message ———
From: nodalofficer tn
Date: Mon, 25 Nov 2019, 16:31
Subject: Re: Fwd: Wrong recharge kind Attn Mr.Sandeep
To: Chithra .
Show quoted text
———- Forwarded message ———
From: Chithra .
Date: Mon, 25 Nov 2019, 19:21
Subject: Fwd: Fwd: Wrong recharge kind Attn Mr.Sandeep
To:
Good day concerned.
With regard to the trail mail .I would.like to bring in to your notice that I’m Airtel customer who called up your 121 customer care and 198 to raise a request to find the solution for the error I commited by recharging the wrong number.
I learnt from an website that the recharge is from same Airtel service with the transaction I’d corrective measure can be taken.
But regret to Inform you I reside at Chennai and I know only English and Tamil how can a corporate which is service provider can give a blanket approval irrespective of region to converse only in Hindi???
Then why u people provide service to south people.
I don’t know whether my error gets rectified or not but I strongly demand an explanation why Inspite giving service to south people all your customer service converse only in Hindi???
And.look at the trail mail.-Ridiculous.
I wrote a mail to given mail I’d as I felt it’s useless to call your phone service unless and until I become Hindi Pandit.
Do u really mean a customer service or it’s a template or.robo which just replays automatically.
I wrote a clear mail stating i cldnt converse as it never assit with English or Tam even for which couple of Nodal officer just replied stating they want complaint No.
Agree and appreciate your process!
But is it for the procees or for customer ??
I still kept in dark – can I get an proper revert from an empathetical customer care pls
Regards
Chithra
———- Forwarded message ———
From: nodalofficer tn
Date: Mon, 25 Nov 2019, 16:31
Subject: Re: Fwd: Wrong recharge kind Attn Mr.Sandeep
To: Chithra .
Hello Chitra,
I’m Mounika, your Airtel experience advisor.
Thank you for writing to us.
You have reached Airtel’s Nodal desk.
Please share the Complaint number/Reference No. in your email subject line to enable us to assist you with your query.
E.g. Subject: “Airtel complaint ABC – SR#1234”
Alternatively, for quick answers for all your queries, we have introduced the Help & Support section onAirtel Thanks App and on our website.
Please do give this a try.
App:www.airtel.in/5/help_support
Web:www.airtel.in/help
If your query is still unresolved, call us at 121 or email us at 121@airtel.com.
Hope this helps!
Best Regards,
B Mounika
Advisor – Customer Experience
Bharti Airtel Ltd
On Mon, 25 Nov 2019 at 03:20 PM
Mr. Sandeep
Good day.
Will appreciate if you can go through the mail before sending revert to customer.
I made it very clear that none of your customer care nor complaint no converse in English or Tamil .
When u service south India how come you do a blanket language as hindi ???
Please go through my mail .
I have requested for amount retrieve which been done to wrong number.
Please go through customer complaint
Regards
Chithra
On Mon, 25 Nov 2019, 09:51 nodalofficer tn
But regret to inform none of your.customer care converse In Tamil
———- Forwarded message ———
From: Chithra .
Date: Sun, 24 Nov 2019, 21:36
Subject: Wrong recharge
To:
Dear concerned
My number is 7397241871 by mistake have recharge Rs.245 to (Wrong Number 7397241841) Transaction I’d is FCVA191124868910449 .
I tried many times to customer service. Regret to inform you all ur customer services converse in Tamil except 111 which is only for your Marketing .
Need your immediate action to recharge from wrong number to my number 7397241871 at the earliest
Regards
Chithra
***********************************************************************************************************************************************************************
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
***********************************************************************************************************************************************************************
***********************************************************************************************************************************************************************
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
***********************************************************************************************************************************************************************
———- Forwarded message ———
From: Chithra .
Date: Mon, 25 Nov 2019, 19:21
Show quoted text
Show quoted text
