Non refunded merchant transaction

Name of Complainant Kunal Srivastav
Date of ComplaintMay 13, 2021
Name(s) of companies complained against
Category of complaint Investments
Permanent link of complaint Right click to copy link
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Text of Complaint by Kunal Srivastav:

On 5th May 2021, i paid a certain amount of money through UPI to WazirX for investment purpose. However that amount hasn’t been credited in the app’s wallet yet. According to the app’s policy, in such cases money is refunded back to accounts within 72 hours but this hasn’t happened with me and its now more than 72 hours.

Image Uploaded by Kunal Srivastav:

Non refunded merchant transaction

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