| Name of Complainant | |
| Date of Complaint | September 13, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had ported my mobile number +91-9716668880 out of Airtel on 20July2020. Since then, till date am following up regularly with Airtel on mail and Twitter for refund of my excess money (Rs 549.56).
Inspite of repeatedly requesting to do an online transfer to my account, Airtel had issued a cheque which got bounced back due to error at Airtel’s end. Had shared bank notification details of the same to 121 & Twitter. Airtel added to the pain of forcibly letting me handle a physical document (the cheque) during this pandemic, and visit a bank, and that too to deposit a cheque which has errors.
The social media team always appears to be clueless, not connected with the backend and only talks without being able to action on things. Social media team, upon my recent follow up, started asking me for my bank statement, without being able to confirm if Airtel has processed/processing the payment- they didn’t have any details (UTR transaction no)- but proactive in following up with me for a time to talk to them- this is not customer service- This is waste of customer’s valuable time.
I had approached appellate authority as well (appellate.del@in.airtel.com), and every time they respond that they are working on my request.
Its almost 2 months, really have no clarity as to what takes Airtel to process this small refund amount. At times this looks like a well orchestrated show, where every department is coordinating well so that customer stops following up for the refund.
Need help to advise Airtel to issue the refund of Rs 549.96 online to my bank account immediately pls.
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