| Name of Complainant | |
| Date of Complaint | December 15, 2018 |
| Name(s) of companies complained against | Reliance Jio Fibre |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/ Madam,
I had not use the Jio Fibre for one day and uninstall on the same day due to mis-leading information by their sales person. Inspite of my patient and continues follow up for refund of Depoist amount of Rs 4500/-. The Jo fibre was disconnected on 29/09/2018 and each time on my email and follow up to wait till tat time of 45 days and thereafter each follow up requesting for 15 days. Till date unable to refund my deposit.
I seek my refund of hard money and depoist on immediate basis with interest amount for geniune reason for dealy.
Please find copy of email attached for your perusal for JioFiber ID 400120379619
Please complian email and correspodence
Re: Refund for disconnect jio fibre.
J
‘JioGigaFiberCare’ <jiogigafibercare@jio.com>
Sat 12/15/2018, 4:49 AM
You
Dear Mr. Shah,
I apologize for the delay in the refund.
I am forwarding your complaint to the respective team. You will receive an SMS on your RMN (Registered Mobile Number) with the details of the complaint no. and resolution time.
I appreciate your time and patience.
| Thank You
Peter Navamani Team Jio |
On 12/15/2018 10:06 AM, bhavesh shah wrote:
Dear Sir/ Madam,
This is the fourth reminder for refund for payment.
It has been disappointed that reputed and digital company is unable to refund amount from customer requesting from last 75 days from date of disconnection. one of the officer and personnel is ready to listed and find resolution for refund money. We understand that company is default in paying beyond timelines and giving fake and false promises.
Thanks and Regards
Bhavesh Shah
CC: Consumer Court.
———————-
From: bhavesh shah <bhaveshshah35@live.com>
Sent: Thursday, November 29, 2018 3:05 AM
To: ‘JioGigaFiberCare’
Subject: Re: Refund for disconnect jio fibre.
This is not accceptable for delay. Why delay, first 10 days then 15 days. You may credit to my bank account. Am in need of money and for no fault of mine suffering from this trouble.
Please assign me no to register my griveance and connect superiors.
Thanks and Regards
Bhavesh shah
—— Original message——
From: ‘JioGigaFiberCare’
Date: Thu, 29 Nov 2018 00:57
To: bhaveshshah35@live.com;
Cc:
Subject:Re: Refund for disconnect jio fibre.
Dear Mr. Shah,
Please accept our sincere apologies for this extended delay in processing refund.
As per the update on service request number SR00000T03LY, your refund of security deposit is in under process.
Your demand draft will be delivered in 15 working days at your address from 19 November, 2018.
Please note, we will not be able to provide the interest on security deposit amount.
I appreciate your patience and cooperation.
| Thank You
Raghvendra Baghel Team Jio |
On 11/28/2018 10:50 PM, bhavesh shah wrote:
Dear Sir/Madam,
Am not in receipt of demand draft as promise by good self and not even sure same will be posted by you in near future. Undue that delay shows your non intetntion to return money and mental harresment to consumer.
Please tell me your office address to visot and speak to person in charge. Its all your duty and obligation to pay along with 21% interest.
Thanks and Regards
Bhavesh shah
———————-
From: ‘JioGigaFiberCare’ <jiogigafibercare@jio.com>
Sent: Sunday, November 18, 2018 9:06:45 AM
To: bhaveshshah35@live.com
Subject: Re: Refund for disconnect jio fibre.
Dear Mr. Shah,
Thank you for sharing the requested details.
I have shared your new address details with our team. We will dispatch demand draft at your address. Your demand draft will be delivered in 10 working days.
I appreciate your patience and cooperation.
| Thank You
Raghvendra Baghel Team Jio |
On 11/18/2018 12:45 PM, bhavesh shah wrote:
Pls send at my registeted address and confirm the same. Needs to improve your commitment and clients servicing which is missing
—— Original message——
From: ‘JioGigaFiberCare’
Date: Sun, 18 Nov 2018 10:52
To: bhaveshshah35@live.com;
Cc:
Subject:Re: Refund for disconnect jio fibre.
Dear Mr. Shah,
I am sorry for the delay caused to process your refund of security deposit.
We will not be able to provide the interest on security deposit. Your refund will be processed through demand draft.
Please confirm if we can deliver the DD at your installation address or if you want us to send the DD at different address.
If yes, please reply to this email containing the address including PIN code at which you want DD to be delivered.
Awaiting your response.
| Thank You
Prashant Balla Team Jio |
On 11/18/2018 9:16 AM, bhavesh shah wrote:
Dear Sir,
As commited by you, i had not received payment. Hence its all liability to pay with interest immediate.
Thanks and Regards
Bhavesh shah
Image Uploaded by Bhavesh R Shah:
