Name of Complainant	Aman Garg
Date of Complaint	January 23, 2021
Name(s) of companies complained against	VIA.COM
Category of complaint	Airlines
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

I booked a ticket with Via.com for Mauritius with travel date from 20th Mar 2020 to 26 Mar 2020 on 13th Feb 2020. Booking ID is FMNAF3ALWH0WD. I cancelled the ticket looking at the Covid situation in India on 16th Mar 2020. I received the intimation from Airline “Air Mauritius” that due to Covid-19 situation we are refunding the total amount to all the customers. I have the email conversation with Airline company.

I have not received any update from via.com regarding the status of my refund application since 13th May 2020. After so many attempts to reach out to via.com, none of the option is active and I don’t know how I can reach out to the company regarding my refund application.

Airline company Air Mauritius is responding with the predefine statement that the company is under voluntary administration. For any refund application, I must speak with my agent. When I am approaching via.com they are neither responding to my email not refunding my amount.

I request you to please investigate the matter and help me in refunding my cancelled ticket.

Attached is the PDF of below documents.

1. Booking ID FMNAF3ALWH0WD
2. Air Mauritius Confirmation on refund of Cancelled Air Ticket
3. Air Mauritius circular on refund of ticket due to Covid-19 situation
4. Via.com reply on 13th May 20

This is my humble request you to please help me in my grievance.

Kind Regards

Aman Garg

Image Uploaded by Aman Garg: