Non delivery of order

Name of Complainant Dhanya.R
Date of ComplaintDecember 22, 2022
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Dhanya.R:

Hi,
I ordered a refrigerator on December 14th 2022. and the delivery date was 21st dec,22.When i checked my order on 21st it was showing that the delivery scheduled between 9 am to 5 pm.it was an order i made for my sister.so obviously i didn’t know whether it was delivered on not. And later today on 22nd Dec when i checked the order status its showing not yet dispatched . I tried contacting the customer care and they simply asking me to cancel the order. I waited for a week and they are not even considering my issue. product cost is 16490 rupees and the compensation they offered is just 100 rupees. I am not begging for my money. but their customer service was pathetic.No notification received regarding the order status and they are telling me the product is out of stock only when i tried reach out to them.Here is my order id – 407-6865762-8134711.order total-16490.00 rs.

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Non delivery of order

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