non delivery of an item

Name of Complainant shantha Sarang
Date of ComplaintSeptember 18, 2020
Name(s) of companies complained against
Category of complaint Health & Beauty
Permanent link of complaint Right click to copy link
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Text of Complaint by shantha Sarang:

Selected order: 402-3722076-5956359 (

Order Placed: Thursday, June 25, 2020

1 of Ensure Plus Nutrition Shake, Milk Chocolate, 8-Ounce, 16 Count

The Supplement Store (TSS)

 

The Supplement Store (TSS) storefront

1.5 out of 5 stars 6% positive in the last 12 months (1218 ratings)

FSSAI Number : 20120021000095

“The Supplement store” is one of kind seller on Amazon  who strives for health being of Amazon customers .

sort byPosting Date in chronological order↓ sort byDescription in alphabetical order Type Expand Type of transactions sort byAmount in ascending order
 06/26/2020 Expand transaction for Transaction date: 06/26/2020FOREIGN TRANSACTION FEE Type Fees $7.84
 06/26/2020 Expand transaction for Transaction date: 06/26/2020AMAZON PAY BANGALORE Type Purchases $261.47

GRIEVANCE ON A CREDIT CHARGE BY AMAZON.

I live in the uS and had ordered a few things along with this expensive item “Ensure drink 16counts “from the US to an address in India.

This particular product  Ensure 16 count ( $220), was never received by my sister in India while other small items from other sellers were received.  This Amazon seller is TSS Total superstore in Bangalore with this address at Dr.Rajkumar road   was the supplier listed by Amazon for the Ensure product.

When I called the number listed for the store 09731866522 with my complaint of non -delivery, the person said that the store had been closed; it is not clear how he is associated with this store; see his what’s up message to me.

______________________________________________________

Madame

This store was shut down last year in July 2019

My name or number might still be linked to it, but for the last one year, this store is not operational. We ourselves have shut it. I will have to check if someone else is using this premise

This  store does not show up in any current GOOGLE search

Most of the Amazon India deliveries have been fine except this one. Due to sickness in the family in India, I wanted to send this Ensure health drink though the price was high as it was supposedly imported from the US. I placed the order due to the desperation at that time and indeed was cheated by this seller.

Amazon is answerable for this  particular charge.  The Amazon India need to investigate and take legal action as the link supplier they have given reportedly not in business, and there is fraud committed.

 

Image Uploaded by shantha Sarang:

non delivery of an item

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