| Name of Complainant | |
| Date of Complaint | January 8, 2021 |
| Name(s) of companies complained against | Vodfone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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Dear Sir / Madam,
This is with regards to the arrears amount carried forward in the bill of my Vodafone number 9833166065.
I have paid the amount of Rs. 585.28/- on 27.05.2020 (Please refer attached bank statement) through https://www.myvi.in/postpaid/quick-online-bill-payment, which is not seen credited to my account and the amount is showing as arrears from the next bill onward, till the last bill generated. Moreover I have been charging an amount of Rs. 100/- on each month as penalty.
Please note that more than a couple of times I have called your customer care department and provided the payment details, but still the amount is not getting credited to my account. If you check my past records, I have not made any default and promptly paid the amount on a monthly basis.
Hence requesting you to provide the credit of Rs. 585.25/- to my account and reverse the amount wrongly charged to me for Rs. 100/- in each bill from June 2020 to December 2020.
Awaiting for a favorable reply and action from you end at the earliest. If you have any queries please call me on 7045773433 at any time for clarification.
Thanking you
E. P. Achuthan Kutty.
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