| Name of Complainant | |
| Date of Complaint | April 5, 2019 |
| Name(s) of companies complained against | ANAND RAY |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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What’s the plan for today?
Sent from my Samsung Galaxy smartphone.
——– Original message ——–
From: anandkumar roy
Date: 04/04/2019 8:25 pm (GMT+05:30)
To: nodalofficer@tatasky.com
Subject: Fw: Service Request No.: 1E5FB04P
Find below the communications between us since 26th March besides numerous calls to ypur helpline nos as well as from ypur side, commitments given several times with diffrent service request nos. but problems not yet rectified.
Pl intimate your plan to enable further needful at this end.
Rgds, Anand
nodalofficer@tatasky.com
Service Request No.: 1E5FB04P Hello Mr. Ray, This is in reference to your query about the technician visit. Your Tata Sky service visit for Field Repair has been scheduled between 06:40 PM to 07:10 PM on 03/04/2019. Here is a little piece of information on Tata Sky that will come handy. Do you know that the Tata Sky remote can do wonders? The ‘Help’ button on your Tata Sky remote can get you information about channels packs, HD/Multi TV, Tata Sky Mobile, Recharge, Service info and helpline details. Renewi
Apr 3 at 5:17 PM
roy_anandkumar
Commitments failed several times during last 7 days. Hope, it will be attended today. Sent from my Samsung Galaxy smartphone.
Apr 3 at 5:34 PM
roy_anandkumar
Ur schedule as per trailed mail over but ur technician still awaited. For infn pl Sent from my Samsung Galaxy smartphone.
Apr 3 at 7:18 PM
roy_anandkumar
Hi! We will contact you, on your RMN in 2 working hrs to take appointment for visit.Tatasky WO No# 1E8P4ROL will be attended in 24 hours. Meanwhile continue watching your favourite shows on Tata Sky Mobile App. Click bit.ly/TSMobDL to download now. The above sms recd right now. What’s about ur commitment in trailer mail? Sent from my Samsung Galaxy smartphone.
Apr 3 at 7:54 PM
roy_anandkumar
Ur reaction on trailed mail awaited. Sent from my Samsung Galaxy smartphone.
Apr 4 at 8:40 AM
roy_anandkumar
Tata Sky Installer visit for WO#1E8P4ROL is scheduled between 04/04/2019 17:40 & 18:10 In case of query pls contact our helpline on 1860 208 6633 The above sms recd today at 9.31 am. This type of sms is coming since 26th March, besides mails from ur end but no action. Everyday, one new program is being given. Sent from my Samsung Galaxy smartphone.
Apr 4 at 9:54 AM
roy_anandkumar
To:nodalofficer@tatasky.com
Apr 4 at 6:00 PM
Ur technician still awaited, no call either.
For infn
Sent from my Samsung Galaxy smartphone.
Ur technician still awaited, no call either.For infn Sent from my Samsung Galaxy smartphone.
——– Original message ——–
From: roy_anandkumar
Date: 04/04/2019 9:52 am (GMT+05:30)
To: nodalofficer@tatasky.com
Subject: Fwd: Re: Service Request No.: 1E5FB04P
Tata Sky Installer visit for WO#1E8P4ROL is scheduled between 04/04/2019 17:40 & 18:10 In case of query pls contact our helpline on 1860 208 6633
The above sms recd today at 9.31 am.
This type of sms is coming since 26th March, besides mails from ur end but no action. Everyday, one new program is being given.
Sent from my Samsung Galaxy smartphone.
——– Original message ——–From: roy_anandkumar Date: 04/04/2019 9:52 am (GMT+05:30) To: nodalofficer@tatasky.com Subject: Fwd: Re: Service Request No.: 1E5FB04P Tata Sky Installer visit for WO#1E8P4ROL is scheduled between 04/04/2019 17:40 & 18:10 In case of query pls contact our helpline on 1860 208 6633The above sms recd today at 9.31 am. This type of sms is coming since 26th March, besides mails from ur end but no action. Everyday, one new program is being given. Sent from my Samsung Galaxy smartphone.
—– Forwarded Message —–
From: roy_anandkumar
To: “nodalofficer@tatasky.com”
Sent: Thursday, April 4, 2019, 6:00:05 PM GMT+5:30
Subject: Fwd: Re: Service Request No.: 1E5FB04P
Ur technician still awaited, no call either.
For infn
Sent from my Samsung Galaxy smartphone.
Ur technician still awaited, no call either.For infn Sent from my Samsung Galaxy smartphone.
——– Original message ——–
From: roy_anandkumar
Date: 04/04/2019 9:52 am (GMT+05:30)
To: nodalofficer@tatasky.com
Subject: Fwd: Re: Service Request No.: 1E5FB04P
Tata Sky Installer visit for WO#1E8P4ROL is scheduled between 04/04/2019 17:40 & 18:10 In case of query pls contact our helpline on 1860 208 6633
The above sms recd today at 9.31 am.
This type of sms is coming since 26th March, besides mails from ur end but no action. Everyday, one new program is being given.
Sent from my Samsung Galaxy smartphone.
——– Original message ——–From: roy_anandkumar Date: 04/04/2019 9:52 am (GMT+05:30) To: nodalofficer@tatasky.com Subject: Fwd: Re: Service Request No.: 1E5FB04P Tata Sky Installer visit for WO#1E8P4ROL is scheduled between 04/04/2019 17:40 & 18:10 In case of query pls contact our helpline on 1860 208 6633The above sms recd today at 9.31 am. This type of sms is coming since 26th March, besides mails from ur end but no action. Everyday, one new program is being given. Sent from my Samsung Galaxy smartphone.
help@tatasky.com
Service Request No.: 1DOLNTE6 Hello Mr. Ray, This is in reference to your query about the technician visit. Your Tata Sky service visit has been scheduled between 02:20:00 PM to 02:50:00 PM on 26/03/2019. Here is a little piece of information on Tata Sky that will come handy. Do you know that the Tata Sky remote can do wonders? The ‘Help’ button on your Tata Sky remote can get you information about channels packs, HD/Multi TV, Tata Sky Mobile, Recharge, Service info and helpline details. Renewing your acc
Mar 25 at 5:16 PM
roy_anandkumar
Ur local representative Deepak visited at abt 11 am. Service remain ok for some time and same problem re-occured now. Look into and advice concerned for needful. Sent from my Samsung Galaxy smartphone.
Mar 26 at 4:23 PM
roy_anandkumar
Tata Sky Installer visit for WO#1DWFL64S is scheduled between 29/03/2019 20:40 & 21:10 In case of query pls contact our helpline on 1860 208 6633. The above sms recd recd on 29.3.19 at 10.01 am. Ur representative/ sr technician not visited to rectify the issue despite regular persuasion for last 5 days. Ur service dept just express sorry for inconvenience, renote complain, give new reference no as well as schedule but visit to rectify issue not arranged sofar. Do you people wish to take up this issue at hig
Mar 30 at 5:46 AM
roy_anandkumar
Tata Sky Installer visit for WO#1DWFL64S is scheduled between 30/03/2019 22:00 & 22:30 In case of query pls contact our helpline on 1860 208 6633 SMS recd just now. Now they will visit almost midnight. What’s this? What u r trying to convey? Sent from my Samsung Galaxy smartphone.
Mar 30 at 10:02 AM
roy_anandkumar
Dear sir, I am not getting services of tatasky for about a week. Contacting ur customer department almost daily but no action. Yesterday, got a sms that ur sr technician vl visit between 20.00 to 20.30 but not visited. In response to my trailing mail, they hv sent sms that the technician vl visit between 22.00 to 22.30. May I request to look into otherwise I vl be constrained to go for legal option. Shall talk to you later. Rgds, ANAND RAY RMN 9431189508 ID 1000117463 Sent from my Samsung Galaxy smartphone.
Mar 30 at 10:18 AM
nodalofficer@tatasky.com
Service Request No: 1DYVFPXE Dear Mr. Ray, This is in reference to your email regarding technical issue. We are sorry for the inconvenience caused. As discussed, we understand that the issue has been addressed and resolved. We really appreciate your valuable feedback on our field service. We are not taking your complaint lightly. In fact we have notified the concerned department and we will ensure to improve our services. As of now, your account balance is Rs. 3,048.48 available as on date. You need to rene
Mar 31 at 9:48 AM
roy_anandkumar
Your representative visited last night, did something and mentioned that he is keeping it under observation. Today morning, same problem arose. Matter informed to the person visited last night. For Infn and needful pl. Rgds, Sent from my Samsung Galaxy smartphone.
Mar 31 at 10:03 AM
roy_anandkumar
Dear sir, We in rashmirathi complex have 128 flats in 4 towers, having more than 100 connection of tatasky. U hv installed one disk in each tower more than 10 yrs back. We all are facing difficulties on regular basis. We feel that there may be some problems in the system installed by you and needs your serious attention on top most priority otherwise we vl b contrained to go alternatives available in the market. Hope , u vl appreciate our concerns for immediate needful. While on the subject, it is also to m
Apr 1 at 12:30 PM
roy_anandkumar
Despite several mails even to you, our problems not yet resolved for the reasons best known to you. Ur representative Mr Gaurishankar is assuring since yesterday forenoon but he has not yet come, while we r facing trouble for last one week. Don’t know what feedback u r getting from ur local representative nor anyone from ur end tried to get customer’s feedback. Response awaited. Sent from my Samsung Galaxy smartphone.
Apr 1 at 8:27 PM
DEFECTS NOT YET RECTIFIED.
Rgds
setup box not working