Name of Complainant	Kashifa Khursheed
Date of Complaint	July 15, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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I recharged my own number instead of recharging my mother’s number. After waiting for some time, I noticed that the pack details weren’t reflecting on my Airtel app. I waited for another day and it was the same. I mailed 121@airtel.com regarding the same issue. I had even sent them a screenshot. I requested them to provide me with the service on my phone number or give me a refund for it. They mailed me that they’ve processed the refund with so and so ARN number and transaction id. I called my bank today and got to know that the ARN number is invalid. It has been 15 days now and there’s no sign of a refund or service on my phone.

Here are the mails we exchanged:

Dear Customer,

This email ID is not registered against Airtel number 9901431390. Click Here to authenticate your account and help us process your request.
If your query is related to some other number, please mention that number in subject line and reply to this mail.

Warm Regards,
Bharti Airtel Ltd.

Dear Customer,

Greetings from Airtel!

This is in reference to your email regarding wrong number recharge issue for your Airtel mobile number 9901431390.

At the outset, we regret the inconvenience caused.

To resolve the above concern, we request you to provide us with below additional information:

a. Your Ten digit Airtel Mobile number

b. Wrongly recharged mobile number (please note: Both right and wrong numbers are same in your previous mail)

c. Alternate Contact Number

We will attend to the issue as soon as we receive the above details.

Thanks for reaching out to us. Delighted to assist you.

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.

Regards,

Airtel – Open To Questions

On Fri, 19 Jun 2020 at 11:02 AM <kashifakhursheed94@gmail.com> wrote:

** External Email. Treat hyperlinks and attachments in this email with caution. *

Please ignore the previous mail!

 

Dear Customer,

 

Warm greetings from Airtel!

 

This is in reference to your email regarding wrong recharge issue for your Airtel Mobile number 9901431390.

 

At the outset, we regret the inconvenience caused.

 

We would like to inform you that your concern has been registered with reference number  RWRRV50619405042 and the same will be resolved by 29-06-2020 at  04:57 AM.

 

We request your cooperation till such time.

 

Thanks for writing to us. Delighted to assist you.

 

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.

 

Regards,

 

Airtel – Open To Questions

I haven’t received any assistance yet. Nor am I able to access the service. Can you please refund my money? Because the service isn’t there for what I had to pay.

I had accidentally paid for an unlimited pack of 86 days. But till now I couldn’t access the service. I would like to have my refund. Could you please process it soon?

I contacted my bank with the ARN number and I got to know that it is invalid. The amount is not reflecting in my account even now.

Image Uploaded by Kashifa Khursheed: