| Name of Complainant | |
| Date of Complaint | July 25, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi
I have been trying to reach the airtel customer support regarding a defective SIM for over a month now. A Google search for the customer service desk number directs me to Airtel DTH. I somehow manage to connect to the relevant mobile customer desk . Upon punching in the necessary IVR codes and confirming my mobile number the call either abruptly ends or an IVR voice tells the number is incorrect. I also tried writing to them but I get an automated response to re-verify my number via OTP. But then how can one verify an OTP on a defective SIM. I have found it impossible to reach a genuine customer care service desk in the last 3 months.
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