| Name of Complainant | |
| Date of Complaint | November 25, 2024 |
| Name(s) of companies complained against | Beformal |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Beformals Customer Service,
I am following up on my previous complaint regarding the incorrect and used items I received from my order No 15426. Despite issuing a customer care contact and outlining the issue, I have not received any response or acknowledgment from your team.
I am extremely disappointed with the lack of communication and the ongoing silence from your side. As I mentioned earlier, I received a used shirt and pants in a child’s size, completely different from what I had ordered, I had ordered for 02 x cargo pants . I have requested either a full refund or a replacement of the correct items, but I have not heard anything from your customer support team.
The lack of response is unacceptable, and I expect immediate action to resolve this matter. Please provide me with clear instructions on how I can return the incorrect items and receive the items I originally ordered, or issue a full refund as soon as possible.
If I do not hear back from you within 48 hours, I will have no choice but to escalate this issue further through other channels.
I look forward to your prompt reply.
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