No response on the deactivation request and activated 6 months rental plan without taking confirmation

Name of Complainant venkatasiva B
Date of ComplaintAugust 14, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by venkatasiva B:

I am not using the airtel fiber broad band connection for past 4 months as I moved away from bangalore. I have paid 6 months advance rental. I know that it is non refundable now again I am getting a message that it will get auto renewal for next 6 months  on 14-August-2020 and asking me to pay the money.
I tried reached out to customer care and didn’t find any option to talk with them and IVR is not receiving the account number to cancel the services. I even mailed to 121@in.airtel.com and no response and thanks app doesn’t contains option to deactivate

Image Uploaded by venkatasiva B:

No response on the deactivation request and activated 6 months rental plan without taking confirmation

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