| Name of Complainant | |
| Date of Complaint | February 3, 2022 |
| Name(s) of companies complained against | https://www.travolook.in/ |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have booked flight from Bangalore to Agartala, but ticket never got confirmed and after sometime I got an email saying my ticket has cancelled due to some operational issues, i booked again, and same thing happened. Travolook customer service number is not working and no reply to emails.
Below is the last email I received but the refund has never been initiated. I feel so helpless!
———- Forwarded message ———
From: support travolook
Date: Tue, Jan 25, 2022, 7:28 PM
Subject: Re: Refund issue
To: satya sharma <satyasharma331@gmail.com
Dear Customer,
Greetings from Travolook.in!
This email is regarding your booking reference number : REF585271053
This is to inform you that your reservation was cancelled due to an operational reason .
Refer to your discussion with our agent dated 13-Jan-2022.Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within 10-15 working days (excluding Saturday, Sunday and Gazetted holiday)..
Your patience in this regard will be highly appreciated.
The refund shall be as per the policy.
For immediate assistance please call 0124-643-4800.
To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on 0124-643-4800.
In case of any queries, please mail us at support@travolook.in
NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.
Considering the COVID-19 situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans.
Regards
Teeka
Support Team
0124 6434800
www.travolook.in
