| Name of Complainant | |
| Date of Complaint | May 2, 2021 |
| Name(s) of companies complained against | Travolook |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
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On March 08, 21, I had booked a two way air ticket for the sector BLR-CCU-BLR thru Travolook (Refer Air Tkt No 0984722235237) I was supposed to go on 9th March, 2021 and come back on the same day. While going to Kolkata, my flight was thru Air India (PNR No 41SNVU). I chose to come back to Bangalore thru Go Air(PNR No F4P9JF). Unfortunately, due to some emergency I had to cancel it within half an hour and therefore tried to contact Travolook immediately on 0124 6434800. Although they claim that their office is operative 24 hours, I got the automated reply that it’s working hours is 7AM till 8PM. Getting no alternative, I sent a mail to them and on the next day I called them and they told me it is not possible to cancel the flight for the Sector BLR-CCU (thru Air India) but she will cancel the return Tkt (CCU-BLR) thru Go Air. I spoke to GO air and they cancelled it and send the Credit Note (as attached)to Travolook. They told me within 10 working days the Travlook will get the refund of 2127 (6127-3500) and I should spk to Travolook to get it in my account. Since then I have been in touch with Travolook to get the money. Although Go Air has confirmed transferred the amount to Travolook’s account, Travolook is not returning my due amount. Every time I call them I get a stereo type reply that they have not got the payment from Go Air
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