No network for post paid connection and no response from customer service

Name of Complainant Sharon Natarajan
Date of ComplaintNovember 4, 2020
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Sharon Natarajan:

I am having no network since morning. I am in Anna Nagar, Chennai 600040. I tried calling the call centre and I was asked to register in airtel app. However when I tried to install the app, OTP was required and since there is no network I am not receiving any sms.

I tried going online and registering a complaint, I am not able to do so. There is no such provision. I went to airtel showroom, and it is closed being a sunday. I tried calling the call centre to talk to customer care executive but not able to do so.

I have to do important bank work but not able to do as I am not receiving sms OTP and I am not able to make or receive calls. Service is very poor and no resolution.

Image Uploaded by Sharon Natarajan:

No network for post paid connection and no response from customer service

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